Transactions Management
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Hub88 Knowledge Base
Last updated
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The Transactions area in the Operator Backoffice enables operators to track and monitor player wagers, rounds, and round performance. The consolidated view offers an overview of all operational activities related to a round transaction, allowing operators to:
Monitor performance and financial activity.
Reconcile transaction histories.
Ensure consistency between transactions and invoices.
Troubleshoot transaction-related issues efficiently, such as failed, rollbacks or discrepancies through Flagged Activities.
For each transaction, you can access:
API call response: This allows you to review the logs from the API call for more technical insight into the processed transaction.
Round details from the Supplier: Access detailed round information provided by the supplier to help understand the context of the transaction.
Game screen view: See the exact game screen that the player saw during the transaction, providing a clear view of the player's experience.
To quickly find a specific transaction:
Transaction UUID: Search by the transaction's unique ID.
User: Search by player.
Round: Search by specific game round's ID.
Supplier user: Search by provider / Supplier.
The Transactions area allows you to filter and customise the data displayed. Custom views can be saved as Segments for future use, ensuring easy access to key insights.
You can customise the entire table view by adding filters:
Timeframe: Filter by chosen time range.
Operator
Brand
Site
Game
Currency: Filter by the currency used in transactions.
Amount range: Set a specific range for transaction amounts.
Status: Focus on Declined, Retry attempts limit exceeded, success, rollback.
Transaction kind: Filter by bet, win, rollback, freebet bet, freebet win, bonus win, jackpot win.
Supplier: Filter by specific Supplier.
To download the full Transactions Report in CSV format, click the three-dot menu in the top-right corner of the report table and select " Download CSV".
Option to create a support ticket: Depending on the need, you can create either a case or a case. You'll be directed to HubConnect Operator Zone to finalize the support case creation.
