# Transactions Management

## Transactions

The **Transactions** area in the Operator Backoffice enables operators to track and monitor player wagers, rounds, and round performance. The consolidated view offers an overview of all operational activities related to a round transaction, allowing operators to:

* Monitor performance and financial activity.
* Reconcile transaction histories.
* Ensure consistency between transactions and invoices.
* Troubleshoot transaction-related issues efficiently, such as failed, rollbacks or discrepancies through [Flagged Activities](/operator-backoffice/transactions-management/flagged-activity.md).

<figure><img src="/files/0JSXszwliztKTqX7DcrG" alt=""><figcaption></figcaption></figure>

For each transaction, you can access:

* **API call response**: This allows you to review the logs from the API call for more technical insight into the processed transaction.
* **Round details from the Supplier**: Access detailed round information provided by the supplier to help understand the context of the transaction.
  * **Game screen view**: See the exact game screen that the player saw during the transaction, providing a clear view of the player's experience.
* Option to **create a support ticket:** Depending on the need, you can create either a ["Big Win Check"](/hubconnect-operator-zone/customer-support.md#big-win-check) case or a ["Stuck Round / Missing transactions "](/hubconnect-operator-zone/customer-support.md#stuck-round-missing-transaction) case. You'll be directed to HubConnect Operator Zone to finalize the support case creation.&#x20;

### **Searching the Transactions table**

To quickly find a specific transaction:

* **Transaction UUID:** Search by the transaction's unique ID.
* **User:** Search by player.
* **Round:** Search by specific game round's ID.
* **Supplier user:** Search by provider / Supplier.

### **Customisation options**

The Transactions area allows you to filter and customise the data displayed. Custom views can be saved as **Segments** for future use, ensuring easy access to key insights.

{% hint style="info" %}
Segments are saved at the user level, not at the account level unless the Segment is shared. Each user needs to create their own custom segment views.&#x20;
{% endhint %}

### **Available filters**

You can customise the entire table view by adding filters:

* **Timeframe:** Filter by chosen time range.
* **Operator**&#x20;
* **Brand**&#x20;
* **Site**
* **Game**
* **Currency:** Filter by the currency used in transactions.
* **Amount range:** Set a specific range for transaction amounts.
* **Status:** Focus on **Declined**, **Retry attempts limit exceeded**, **success**, **rollback.**
* **Transaction kind:** Filter by **bet, win, rollback, freebet bet, freebet win, bonus win, jackpot win.**&#x20;
* **Supplier:** Filter by specific Supplier.

### **Downloading the report**

To download the full Transactions Report in CSV format, click the three-dot menu in the top-right corner of the report table and select " Download CSV".&#x20;


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