# Supplier Promotions
The **Promotions area in HubConnect Supplier Zone** makes it simple and transparent for suppliers to create and manage promotional campaigns across the Hub88 network.
Instead of weeks of manual coordination, you can launch, track, and measure promotions in just a few clicks.
With Supplier Promotions, you can:
* Create and launch promotional campaigns quickly.
* Invite operators directly and track their participation.
* Approve operator opt-ins once assets are live.
* Monitor results with GGR performance reporting.
***
## Creating a Promotion
The promotion creation process consists of two stages: creation done by the supplier and review done by Hub88 team.
Promotion creation and approval flow
To launch a new promotion, complete the following steps.
1. Navigate to **My Promotions** tab, and **click "Create New Promotion" button.**
2. In the new view, **fill** in the **details** around your **promotion**. See the full list of needed info in [Promotion Details Overview](#promotion-details-overview).
3. **Review** and **confirm** the submitted information. If you wish, you can also leave the editor and come back later to finalise the promotion. Until then, your promotion will be with a status "**Draft**".
4. **Submit Promotion for Approval.** Your promotion will be reviewed by Hub88 team, and either approved or some updates may be requested. If your promotion is approved, it will have a status "**Approved".** The promotion status will turn to "**Live**" on the promotion's set start date.
***
### Promotion Details Overview
Overview of your promotion displayed to Operators wishing to participate in a promotion.
#### Foundation
| Field | Description and examples |
| --------------------- | ----------------------------------------------------------------------------------------- |
| Promotion Name |
The name of your promotion. Ex: TrueLab MAY OFFER
|
| Promotion Type | Type of your promotion. See [Promotion Types](#promotion-types) for which type to select. |
| Start Date | The date when the promotion will go live. |
| End Date | The date when the promotion will end. |
| Product | The products, which this promotion will be applied for. |
| Games | The games in which this promotion will be applied on. |
| Promotion Description | The description of the promotion, based on which the operators can decide to opt-in. |
### Promotion Types
Promotions are available in multiple different types to fit your use case and offering for Operators in the best way possible. In Hub88 you can have the following types of Promotions. **One promotion can have one type.**
* **Welcome Offers** - Special incentives for operators on the Hub88 network who don't yet have your content enabled. These offers may include **portfolio go-live discounts** and are often used by the Account Management team to promote your content more effectively.
* **Exclusive Releases / Early Adopters** - **Pre-releases/Early adapters** or **exclusive game releases** available to Hub88’s network for specific operators, or selected markets.
* **Positioning Promotions** - Promotional offers for a premium visibility in key sections of operator websites (for example *Popular*, *New*, *Banner*, or *Megaways* categories etc) in exchange for a discount or fixed marketing contribution.
* **Campaigns** - **Cash drops, free spins**, and o**ther promotional campaigns** coordinated across the Hub88 network that m**ay require additional technical setup or configuration**.
* **Tournaments** - **Promotional events** where players compete against each other for **prizes** like **cash**, **free spins, bonus rewards**, by playing specific games within a set time frame.
#### Discount Details
| Field | Description and examples |
| -------------------------- | -------------------------------------------------------------------------------------------------------- |
| Enable segmented discounts | If enabled, allows creating a segmented discount logic for the promotion. |
| Discount Type | Choose between percentage or fixed amount |
| Discount Value | Depending on the discount type, fill in the discount value. Either in a % or in a fixed currency amount. |
| Discount Detail (optional) | Opportunity to add additional details about the discount. |
#### Restriction Details
Choose in which countries you wish or eligible to run the promotion in.
| Field | Description and examples |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| Restricted countries | Select which countries this promotion is NOT available in. The operators in these countries **won't be** able to join your promotion. |
| Allowed countries | Select which countries this promotion is available in. The operators in these countries will be able to join your promotion. |
| Restriction details | Add the details or the reason of restriction. |
#### Other Details
| Field | Description and examples |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Tech Requirements | Any technical setup or integration details needed for the promotion to run smoothly. Examples: API triggers, tracking tags, or specific platform configurations. Here you can ensure operators can implement without errors. |
| Positioning Requirements |
Guidelines on where and how the promotion should appear on operator sites. Example: homepage banners, lobby placement, or minimum visibility requirements.
|
| Restricted Countries | List of jurisdictions where the promotion must not be offered due to legal, regulatory, or commercial reasons. |
| Restriction Details | Additional limitations or clarifications related to restrictions. Examples: game exclusions, player eligibility limits, time-of-day restrictions, or partner-specific agreements. |
#### Promotional Assets
| Field | Description and examples |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Promotional Thumbnail |
Thumbnail of your promotion, shown to operators. A smaller image to visually represent the promotion across card and list views. Supported formats: PSD files, PNG, JPEG, and PDF Maximum file size: 10 MB, 400×300 px
|
| Promotional Materials |
Further promotional materials associated with this promotion. Supported formats: PSD files, PNG, JPEG, and PDF Maximum file size: 10 MB
|
| Promotional Banner |
Your promotions' banner, a larger image shown on the promotion details view to help highlight and promote your campaign. Supported formats: PSD files, PNG, JPEG, and PDF Maximum file size: 10 MB, 1600×600 px
|
| Promotional Materials URL | A publicly available URL for operators to access further promotional materials. |
#### Full Assets Guide
**1. General Requirements**
* Accepted Formats: JPG, PNG (for images); PDF, DOCX (for documents).
* Max File Size: 10MB per file.
**2. Promotion Thumbnail**
* An image used to visually represent the promotion across cards and lists.
* Recommended Size: 400×300px (4:3 ratio).
* Format: JPG or PNG.
* Tip: Use simple, readable visuals and avoid text-heavy designs.
**3. Promotion Banner**
* A large image shown on the promotion detail page to help highlight and promote your campaign.
* Recommended size: At least 1200px wide (height can vary).
* Format: JPG or PNG
* Safe zone: Keep important content centred and away from edges.
* Tip: Avoid placing text near the edges as it may be cropped or covered on different screens.
**4. Promotional Materials**
* Optional assets that help operators better understand or promote your campaign.
* If hosted externally, please provide a direct download link (Dropbox, Drive, etc.).
**Keep in mind:**
* Avoid using copyrighted materials without permission.
* Make sure text (if used) is legible and doesn't get cropped.
* If you're unsure about sizing or usage, feel free to reach out to our team.
#### Terms and Conditions
| Field | Description and examples |
| ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Terms and Conditions (written) | Text entry of the promotion’s rules and requirements. Should include eligibility, wagering requirements, prize details, and validity dates for operator/player clarity. |
| Terms and Conditions (file upload) |
An optional file upload of the promotion’s full Terms & Conditions. Ensures operators have an official, shareable document for compliance and publication. Supported formats: PDF, DOCX Maximum file size: 10 MB
|
#### Target Partners
This section allows you to specify with who you share this promotion with.
Default option (toggle is gray), shares the promotion automatically with the entire Hub88 network, including any new operators joining Hub88.
If the toggle is selected (blue), you'll share the promotion only with the partners (brands) you'll specify in the new select box titled "Partners". This promotion won't be available to new joining Hub88 operators.
| Field | Description and examples |
| ------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
|
Partners\* \*Only available if you wish to select specific partners to share the promotion with
| Choose which selected Partners/Brands will be able to see your promotion. |
| Opt-in Management | Select the checkbox to automatically approve all partners that request to join this promotion. |
***
### Inviting Operators
{% hint style="info" %}
This functionality is available for promotions that aren't available for all operators by default.
{% endhint %}
Suppliers can invite operators directly to participate in promotions. This can be done during promotion creation by selecting Target Partners (Brands). You can choose to invite in two ways:
* **Individual selection:** Allowing to choose specific operators from the Hub88 network.
* **Bulk invitation:** Sending invitations to all relevant operators with a single click.
Operators receive the invitation with an automatic email which directs them to **Operator Zone**, where they can opt in to participate (subject to Opt-in Management criteria).
***
## Opt-in and Approval Process
Hub88 allows suppliers complete control over which operators are allowed to participate in a promotion.
Supplier can decide to control the participants through **Opt-in Management** (located under the promotion details view) or allow all participating operators to automatically join the promotion (must be selected during promotion creation, or can be added later by editing the promotion).
Opt-In Management under a promotion
Multiple brands chosen for approval process decision.
### The Approval Process
Promotion participation workflow
To confirm participation, suppliers can approve operator opt-ins, by going to **My promotions > pick the correct promotion > Opt-in Management** under the promotion details view.
### Monitoring Opt-ins
After invitations are sent and/or the promotion has been shared to operators, suppliers can track operator participation in real time:
* View list of brands who have requested to **join.**\
* Choose which brands are **approved**, **rejected** or if there are any **changes needed** by the **brand**.\
* Monitor status and complete any additional action which may come from additional changes that a brand has done.\
* Review communication and action history between you and the brand. \
Participation rates are also tracked by analytics available per promotion. Hub88 showcases:
* Number of Opt-in requests
* Opt-in rate
* Approved Opt-ins
### Approving a Brand/URL
To approve a Brand for a Promotion, complete the following steps:
1. Navigate to **My Promotions** → choose the **promotion** you wish to **manage**.
2. Move from default **Promotion Details** view to **Opt-in Management** view. \
3. **Select** either one or multiple **brands** by clicking on **select box** in front of the brands name. \
4. Click on the "**Final Approve**" button.\
5. You'll be now able to see the approved brands under the "**Approved Brand/URL**" view in **Opt-In Management**.
### Rejecting a Brand/URL
To reject a Brand for a Promotion, complete the following steps:
1. Navigate to **My Promotions** → choose the **promotion** you wish to **manage**.
2. Move from default **Promotion Details** view to **Opt-in Management** view. \
3. **Select** either one or multiple **brands** by clicking on **select box** in front of the brands name. \
4. Click on the "**Decline**" button. \
5. In the new pop-up, you'll be prompted to **fill** in the **rejection** **reason**. This reason will be **displayed** to the **Operator** of the Brand.
6. Click "**Confirm**" to finalise the decision.
### Requesting Additional Actions
To request additional steps to be completed by a Brand for joining a Promotion, do the following steps:
1. **Navigate** to **My Promotions** → choose the **promotion** you wish to **manage**.
2. Move from default **Promotion Details** view to **Opt-in Management** view. \
3. **Select** the **brand(s)** you wish to request **additional actions** for by **checking** the **select box**. \
4. Click on the "**Request Change**" button. \
5. In the new pop-up, **fill** **in** **instructions** what the **brand** **needs** to **complete** to be **eligable** **to** **join** your promotion. Be as **detailed** as possible, as this information is directly **displayed** to the **Operator** of the Brand. \
6. Click **"Submit"** to finalise the request. You'll be now able to monitor the updates made by the Operator from the "Action Required" tab. The Brand won't be able to join the promotion unless you've reviewed and approved their request to join the promotion.
### Monitoring Additional Actions (Action Required)
In some cases, suppliers may require a brand to make some changes when participating in a promotion.
For this process, it is required from both the supplier and brand(operator) to complete the following steps.
1. **Supplier** requests changes from a brand by selecting **Request Changes** under Opt-in Management. In the new pop-up, the needed changes must be specified. Once the comment has been added, the change request must be confirmed. This will trigger an email to the Operator to update their brand. \
2. **Operator** is informed and should make necessary changes, if they want to join the promotion. Once the changes have been made, they'll be able to describe the update they've made and add any file attachments necessary.
3. Once the Operator has submitted the information, **the supplier** will be notified automatically by Hub88 to review.
4. **Supplier** can **review** the **changes** by going to **My promotions > chosen promotion > Opt-in Management > Action Required section**. \
1. Click the **Review** button
2. In the **Promotion Opt-in Request Updates** view, you'll be able to see the direct communication with the Brand.
1. In case further updates are needed, you can specify them directly there. The Brand will stay in the **Action Required** section.\
3. If the changes were made correctly, navigate back to the **Action Required** list view and approve the brand by ticking the select box and clicking "**Final Approval"**. \
***
## Monitoring Promotion's Performance
Suppliers gain insight into the performance of each promotion through integrated analytics displayed per promotion, including GGR reporting. Hub88 showcases analytics on:
* Number of Opt-in requests
* Opt-in rate
* Approved Opt-ins
* Track GGR generated by each campaign
***
## FAQ
**Can I invite all operators at once?**\
Yes, bulk invitation is supported with a single click.\
**Do operators need to send proof of promotional placement?**\
No. Operators confirm placement within the platform, and suppliers can verify directly before approving.
**Can I customise promotion assets per operator?**\
Not at this stage. Assets uploaded are shared across all invited operators.
**Will Hub88 Customer Support investigate promotion issues?**\
Hub88’s commercial team oversees the process, but suppliers are responsible for their own campaign creation and operator engagement management.
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