User mapping
The User mapping feature in Hub88's Operator Backoffice enables operators to view and bulk match users in their system to the corresponding IDs in the Supplier’s system. This is a crucial tool for synchronising user data across platforms, ensuring accurate tracking and reporting.
User mapping can be accessed from the Tools section in the Operator Backoffice.
Filtering and viewing data
By default, the User Mapping page displays all available unfiltered data. From this main view, you can apply filters to view specific data. The available filters are:
Operators
Certain Operator user
Suppliers
Certain Supplier user
Supplier currency
You can easily access each user's behavioural data directly from the User Mapping section. Simply click the view icon at the end of the row to access more detailed information. The data reporting views include:
KPI Overview per user
Overview by Supplier
Overview by Game
Mapping multiple users — filter with user lists
You can map multiple users at once by filtering IDs in bulk. To do this:
Click on ‘Filter with user list’.
Select the ID type (either Supplier or Operator) to filter by.
Choose the method for finding the IDs.
There are two available methods for entering or uploading User IDs:
Method 1: Manual entry
In Method, select ‘Enter user IDs’.
Add the User IDs one by one, separated by commas or spaces, in the input field.
Important: Some Supplier User IDs contain spaces within the ID itself. In such cases, it’s recommended to use the CSV upload method to avoid errors during manual entry.
Method 2: CSV file upload
In Method, select ‘Upload CSV file’.
Upload a CSV file (max 2 MB) containing the list of User IDs. Ensure that the User IDs are placed in a single column.
You can download a template to use as a sample file.
Viewing the results
The display of results depends on the input method you selected:
Manual entry
For manual entry, you need to ensure that an Operator and Supplier are picked. Then you'll be able to click the “Receive CSV” button, which will trigger an email being sent to you, with a link to download the mapped users' CSV file.
CSV file
If you chose the option to upload a CSV file, an email with a link to download the mapped users' CSV file was sent to you.
Uploading incorrect data
If any of the entered or uploaded User IDs are incorrect, you will receive an error message detailing which IDs could not be filtered. An example of the error message is:
Error. The following users were not found.
user_123, user_007
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