Rewards and Campaigns
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Free bets are promotional offers that allow players to place a wager without using their deposited funds. While most suppliers offer first-time user bonuses, some may require players to engage with the game before granting a free bet.
Hub88's Operator Backoffice enables the creation and management of individual rewards and campaigns, which can comprise multiple rewards.
In online casinos, rewards are incentives such as cash bonuses, free spins, or loyalty points, aimed at enhancing player engagement and loyalty. They are often linked to gameplay activity or milestones.
To add a new reward, navigate to the Rewards tab in the Operator Backoffice.
Click on the “+ Add new reward” button in the top right-hand corner.
A pop-up will appear, allowing you to fill in information about the reward:
Campaign: Tie the reward to an existing campaign. Campaigns are displayed by their unique IDs (UUID), bet count, and bet value. For a campaign to appear in the list, it must be created first. Read how to do it here.
Start date and time: Use the date picker functionality by clicking the calendar icon. The start date cannot be in the past. The reward will not be available for the user before this date and time.
End date and time: Use the date picker functionality by clicking the calendar icon. The end date cannot be in the past, nor can it be before the start date.
Operator
Product
Click “Submit” to create the reward. The reward will be created with the status “New”.
All rewards are displayed in a table format, which is customisable based on your needs. You can manipulate the table columns by clicking the grid view button, located next to the “+ Add new reward” button, and selecting the columns you wish to display.
Each reward is assigned a status, depending on its state, as follows:
New
Newly created reward.
Active
Start date has passed, the reward is active for the user.
Finished
Reward has been used, and isn't active any longer for the user.
Expired
End date has passed, the reward is not active.
Cancelled
The reward has been cancelled.
Failed
Reward's use or creation has failed.
You can download the full table view, including all columns, by clicking the three-dot menu and selecting “Download”. The download should begin automatically.
You can save filtered views of the Rewards' dashboard as a custom segment, which will then be available in the left-hand side panel.
To cancel any reward, click the “X” icon in the “Action” column.
In online gaming, campaigns are promotional events aimed at engaging players by offering rewards. Within the Operator Backoffice, you can create campaigns that consist of multiple rewards. These can be configured and managed to enhance player retention and activity.
To add a new campaign, navigate to the Campaign tab in the Operator Backoffice.
Click on the “+ Add new campaign” button in the top right-hand corner.
A pop-up will appear, allowing you to fill in information about the campaign:
Campaign: The name of the campaign.
Start date and time: Use the date picker functionality by clicking the calendar icon. The start date cannot be in the past. The campaign will not be available for the user before this date and time.
End date and time: Use the date picker functionality by clicking the calendar icon. The end date cannot be in the past, nor can it be before the start date.
Operator
Product
Click “Submit” to create the campaign.
The information regarding campaigns is presented in a table format, you are able to easily view details about all available campaigns and their status. The table includes the following information for each campaign:
Campaign UUID
Prepaid UUID
Bet Count X Bet Value
Game Name and Supplier
Start and End Dates
Creation Date
Operator and Site
Status
You can search for a specific campaign by its name, UUID, or prepaid UUID. Additionally, the table can be filtered by Supplier, games, operators, currencies, and status (active or expired).
Customising campaign's data view
The table is interactive, allowing you to customise the view to suit your business needs. You can choose filters and adjust which columns are displayed via the grid menu button, located next to the “+ Add new campaign” button. The adjusted table can be saved as a custom Segment, allowing you to easily access the preferred information.
To download the full campaigns table, click the three-dot menu.
Segments are saved at the user level, not at the account level. Each user needs to create their own custom segment views.
