Transactions and Invoices
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The Transactions area in the Operator Backoffice enables operators to track and monitor player wagers, rounds, and round performance. The consolidated view offers an overview of all operational activities related to a round transaction, allowing operators to:
Monitor performance and financial activity.
Reconcile transaction histories.
Ensure consistency between transactions and invoices.
Troubleshoot transaction-related issues efficiently, such as failed, rollbacks or discrepancies.
For each transaction, you can access:
API call response: This allows you to review the logs from the API call for more technical insight into the processed transaction.
Round details from the Supplier: Access detailed round information provided by the supplier to help understand the context of the transaction.
Game screen view: See the exact game screen that the player saw during the transaction, providing a clear view of the player's experience.
To quickly find a specific transaction:
Transaction UUID: Search by the transaction's unique ID.
User: Search by player.
Round: Search by specific game round's ID.
Supplier user: Search by provider / Supplier.
The Transactions area allows you to filter and customise the data displayed. Custom views can be saved as Segments for future use, ensuring easy access to key insights.
You can customise the entire table view by adding filters:
Timeframe: Filter by chosen time range.
Operator
Brand
Site
Game
Currency: Filter by the currency used in transactions.
Amount range: Set a specific range for transaction amounts.
Status: Focus on Declined, Retry attempts limit exceeded, success, rollback.
Transaction kind: Filter by bet, win, rollback, freebet bet, freebet win, bonus win, jackpot win.
Supplier: Filter by specific Supplier.
To download the full Transactions Report in CSV format, click the three-dot menu in the top-right corner of the report table and select " Download CSV".
The Invoices area in the Operator Backoffice provides a consolidated overview of all invoices issued by Hub88 to a Brand. Here, you can track payment statuses, access historical invoices, and view detailed specifications for each invoice. This feature streamlines your financial management, making it easier for you to stay on top of invoicing and payment tracking.
The Invoices area is essential for operators who need an efficient way to track invoices and payments. By using this feature, you’ll be able to:
Access and download historical invoices: Easily review past invoices and download them for your records.
Track payment statuses: Stay updated on whether payments are pending, completed, or overdue.
Ensure financial transparency: View detailed information such as turnover, GGR, and payable amounts, including brand deal percentages.
When reviewing invoices, you will have access to specific sections detailing the financial breakdown:
General Content This section includes:
Turnover: The total amount wagered.
GGR (Gross Gaming Revenue): The total revenue generated.
Payable Amount: The amount due, factoring in the brand deal percentage (licence fee).
Premium Content: For operators with additional fees agreed in contracts, this section displays those fees, such as premium content fees.
Billing Add-ons: This section shows any additional charges related to custom services or add-ons.
Manual Corrections: You can also view any manual adjustments or corrections made to the invoice to ensure accuracy.
Tiers (Discounts): Discounts based on performance or volume, which may reduce your payable amount.
To get started with the Invoices area, follow these simple steps:
Navigate to the Invoices area in the Operator Backoffice.
Click on the “info icon” at the end of the row for seeing any invoice's detailed view.
In invoice's detail view, you can download invoices in PDF or CSV format for your records.
Segments are saved at the user level, not at the account level. Each user needs to create their own custom segment views.
