Introducing Flagged Activity

New game changer in Transactions Management

Released: 28 May 2025

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You can now easily spot and follow up on unusual or problematic transactions using the new Flagged Activity view. We’ve built this to save your team's time and help you focus on what matters — whether it’s resolving stuck rounds or reviewing big wins. Here’s what’s included:

• System-flagged transactions, based on:

  • Failed transactions (declined with RS_ERROR_UNKNOWN)

  • Big wins (over €40,000 and 350x+ bet-to-win ratio)

From here, you as an operator can:

• Review only flagged transactions without going through all activity.

• Track investigation progress with statuses: FLAGGED, INVESTIGATING, RESOLVED.

• Create support cases directly from flagged entries, which will become prefilled and ready in HubConnect for finalizing.

• Collaborate as a team — investigation status updates are visible to all users in the same account.

Flags stay visible for 30 days, or disappear if the issue is resolved (e.g. transaction retry succeeds). Whether you're handling support, fraud checks or compliance reviews, this should take some pressure off your daily operations.

Flagged Activity view