# Player Analytics: From Overview to Complete Player Record

Released: **9 April 2026**

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**Player Analytics** in Operator Backoffice has been upgraded with three new tabs and powerful bulk actions, turning the Player Profile from a behaviour snapshot into the single source of truth for any player investigation.

<div data-with-frame="true"><figure><img src="/files/qgLwYY19AuLwBdSSNinI" alt=""><figcaption></figcaption></figure></div>

With this update, you can:

* **Analyse performance by game, supplier, or date** to see turnover, GGR, average bet, bet count, and margin in one view, with drill-down into individual games
* **Audit every transaction** to search by UUID or round ID, filter by status, and create support cases directly from the table
* **Review all rewards in context** to see every Casino and Sportsbook reward granted to a player alongside status and campaign details
* **Grant rewards to player groups in one action** to select multiple players, configure a reward once, and apply it to the entire cohort

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## **What's new?**

The Player Profile now includes four dedicated tabs:

* **Player Overview** — the familiar charts and KPIs, now with a Rewards graph and the ability to share or edit your view

<div data-with-frame="true"><figure><img src="/files/A8S2Otxng6mlJJHyYPYS" alt="" width="563"><figcaption></figcaption></figure></div>

* **Performance** — breakdowns by game, product, or date with full KPI columns

<div data-with-frame="true"><figure><img src="/files/ommqQuQlk2ucMb5dbjb4" alt="" width="563"><figcaption></figcaption></figure></div>

* **Transactions** — searchable, filterable log of every player transaction with direct access to logs and support case creation

<div data-with-frame="true"><figure><img src="/files/qoAuc6CsrMV1eFHlTC5q" alt="" width="563"><figcaption></figcaption></figure></div>

* **Rewards** — all Casino and Sportsbook rewards in one view

<div data-with-frame="true"><figure><img src="/files/GT4tKx2xRzEp19GFUAVo" alt="" width="563"><figcaption></figcaption></figure></div>

The **KPI Overview panel** is now persistent across all tabs, with quick actions to **Grant Reward** or **See Supplier IDs** always available. Timeframes are global — set it once and continue your investigation across tabs.

On the Players List, new **bulk actions** let you select multiple players and grant rewards or export data for the entire cohort at once. New filters include Supplier, Site, and Turnover Range.

### **Why it matters?**

Investigating a player used to mean jumping between reports, copying IDs, and manually piecing together information. Now, everything you need is in one place — from high-level performance trends to individual transaction logs.

Whether you're a CRM manager analysing VIP behaviour, a support agent investigating a query, or a compliance officer auditing activity, you can get to the answer faster.

### **Where to find it?**

Open any player in **Operator Backoffice → Player Analytics** and explore the new tabs. \
**Bulk actions** are available directly in the Player's Table View via the checkbox column — filter by operator first, then select and reward.


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